LEXOFFICE SUPPORT FOR SELF-BOOKERS
- Regular price
- 99,00€
- Sale price
- 99,00€
- Regular price
-
Tax included.
Shipping calculated at checkout.
Premium Support for Lexoffice – especially for self-service users
We ensure that your Lexoffice accounting runs reliably – correctly, efficiently and without stress. Choose your monthly support package:
Basis
For beginners & safety
- 30 min online live support with response time ≤ 48h
- Monthly Quick Check (receipts, bank reconciliation, outstanding items)
- Correction notes for typical errors
- Reminders for to-dos (e.g. VAT return, missing receipts)
€99 / month
for small accounting firms with up to 100 documents per month
Plus
Active Round Robin Support
- Everything from scratch.
- Proactive notifications (reminders, unpaid invoices)
- Optimization of rules & interfaces (bank, cash register, payment provider)
- Regular receipt upload check
- Priority processing, response time ≤ 36h
€199 / month
Recommended for growing businesses
Premium
Maximum relief
- Everything from Plus
- Monthly reporting (liquidity, outstanding receivables, expenses)
- Preparing the data for the annual financial statements.
- Extended interface support (Shopify, PayPal, Amazon, time tracking)
- Quarterly Strategy Call
- Emergency support, response time ≤ 24h
399 € / month
For digital pioneers & larger companies
Still unsure?
Book a short, free consultation – we'll find the right support level for you.
Support Terms & Conditions & Scope of Services
The support refers exclusively to the use of lexoffice by our clients. It serves for technical/organizational support and quality assurance.
- No tax or legal advice: Professional advice according to StBerG/Legal Advice Act is not included - can be commissioned separately upon request.
- Scope: Setup, operation, workflows, interfaces to payment/shop/time recording systems, as well as plausibility and completeness checks.
- Response times (SLA, weekdays): Basic ≤ 48h · Plus ≤ 36h · Premium ≤ 24h. Applies to inquiries via the designated support channels.
- Fair Use: Flat rate with fair usage. In case of permanently excessive ticket volume or special projects, we will agree on an upgrade or additional packages.
- Client requirements: Active lexoffice access, bank/payment connected (if relevant), designation of a contact person, compliance with our instructions.
- Data & Data Protection: Processing in accordance with data protection guidelines and – if necessary – a contract for processing on behalf of the client (AVV) .
- Document upload: The client provides the documents on time; we check for completeness/plausibility, not for factual accuracy in the tax sense.
- Exclusions: Custom programming, complex migration projects, custom API development, third-party SLA. Available as an additional service upon request.
- Termination & Term: Terminable annually at the end of the term.
- Emergencies: Premium includes prioritized emergency support (response time see package). System malfunctions at the manufacturer are beyond our control.
- Billing: Monthly flat fee per client/company; changes to the scope of use (e.g. new systems) may require a package adjustment.
More details (optional display)
- Onboarding: Initial health check & basic configuration (bank rules, number ranges, document types). Optional one-time setup available.
- Communication channels: Ticket/Portal & E-mail (Plus/Premium optional video call). Telephone by appointment.
- Reporting (Premium): Concise monthly overview (e.g. liquidity, AR/AP, outstanding items) based on the data maintained in lexoffice.
- Year-end closing preparation: Preliminary technical/organizational check (open item lists, bank reconciliation, master data, tax codes).
- Security: Access exclusively with authorized accounts, "Least Privilege" principle, logging according to client specifications.
- Additional modules: Tax/legal consulting, data migration, API projects, training courses & process workshops available for separate booking.
- Terms and Conditions: Our Terms and Conditions in the currently valid version apply.
questions and answers
Frequently Asked Questions
The courses are available indefinitely after purchase and can be accessed at any time in the shop.